Track Your Order
Your Avela order is on its way. Enter your tracking information below to see where your package is.
Can't Find Your Tracking Information?
Tracking information is sent to the email address used when you placed your order once your package ships.
If you haven't received your tracking information yet, your order may still be processing.
Check your inbox and spam folder first. If you still can't find it, we're happy to help.
Tracking Questions
Quick answers to the questions we hear most often about tracking.
You'll receive tracking information once your order has shipped.
Tracking information can take some time to become active after your order ships. If it hasn't updated after a reasonable period, contact our support team.
Carrier tracking updates can occasionally take time. If your tracking hasn't changed for an extended period, contact us and we'll help you investigate.
Check around your delivery area, mailbox, front door, and with household members or neighbors. If you still can't locate your package, contact us.
Delivery times can occasionally be affected by carrier delays or other circumstances outside our control. Contact us if you need help locating your order.
Need More Information About Shipping?
For information about processing times, estimated delivery times, returns, and our shipping policies, visit our Shipping & Returns page.