Shipping & Returns
Everything you need to know about your Avela order, from checkout to delivery and returns.
From Our Store to Your Door
We want your Avela experience to feel simple from the moment you place your order to the moment it arrives at your door.
Once your order is placed, we'll begin processing it and preparing it for shipment. When your order is on its way, you'll receive tracking information so you can follow its journey.
From checkout to delivery, we're here to make the process as easy and stress-free as possible.
Fast Shipping
Get your order on its way quickly.
Secure Payments
Your payment information is protected.
Easy Returns
Changed your mind? We're here to help.
60-Day Happiness Guarantee
We want you to feel confident with your purchase.
Shipping Information
We want getting your Avela essentials to be simple and stress-free. Below you'll find everything you need to know about processing, shipping, and tracking your order.
Orders are typically processed within 1-3 business days.
Once your order has shipped, delivery typically takes 7-10 business days depending on your location and the shipping carrier.
Yes. We currently offer free shipping within the United States on qualifying orders.
As soon as your order ships you'll receive an email with a tracking link so you can follow it every step of the way.
Tracking information can sometimes take 24–48 hours to update after an order has shipped. If your tracking hasn't updated after that time, please contact our customer care team.
If you need to change your shipping address, please contact us as soon as possible after placing your order. Once an order has entered processing or shipped, we may not be able to make changes.
Occasionally, carrier delays can occur. If your tracking information hasn't updated or your package appears to be delayed, please contact us and we'll help you determine the next steps.
Returns & Refunds
We want you to feel confident shopping with Avela. If something isn't right with your order, our customer care team is here to help.
We offer a 30-day money-back guarantee on every order. If you're not happy, contact us for a full refund. We accept eligible returns within 30 days of delivery. Items must meet our return requirements and be in the condition specified in our return policy.
Contact our customer care team with your order number and the reason for your return. We'll provide the next steps and any information needed to complete your request.
Once an approved return has been received and processed, your refund will be issued to your original payment method. The time it takes for the refund to appear can vary depending on your bank or payment provider.
Something Isn't Right?
We want your Avela order to arrive exactly as expected. If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible with your order details and photos of the issue. Our customer care team will work with you to find the best solution.
Exchanges
We currently don't offer direct exchanges. If you need a different product or variant, please contact our customer care team and we'll help you determine the best option.
We're Here to Help.
Can't find the answer you're looking for? Our support team is happy to help with questions about your order, shipping, or returns.