Send Us A Message
Have a question or need assistance? Fill out the form below and our customer care team will get back to you as soon as possible.
We're Here To Help
Your experience matters to us. Whether you're exploring Avela for the first time or need support with an order, our team is here to make your experience simple and stress-free.
Email Support
Reach out anytime and our team will get back to you as soon as possible.
Order Support
Need help with tracking, shipping, or your order?
Product Questions
Need help choosing the right Avela product?
Email Us
contact.loveavela@gmail.com
Response Time
We reply within 24–48 business hours.
Support Hours
Monday–Sunday
9 AM–5 PM EST
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.