Frequently Asked Questions
Have a question? Find answers about Avela products, orders, shipping, returns, and more.
Products & Using Avela
Simple products deserve simple instructions. Here are answers to some of our most common product questions.
Our products are designed with comfort and ease of use in mind. However, everyone's skin is different. If you have particularly sensitive skin, we recommend testing the product on a small area first and following the product's instructions.
Start with the routine that best matches what you're looking for. Our products are designed to make everyday body care simple, convenient, and easy to maintain at home.
Follow the step-by-step instructions included with your product. For the best experience, use the trimmer on clean, dry skin and move it gently across the area you're grooming.
The SmoothSkin™ Precision Trimmer is designed for convenient body grooming that can be used anywhere on the body. Always follow the product instructions and use the device only on areas recommended for that specific product.
Turn the device off before cleaning. Remove any detachable head or attachment according to the product instructions and clean it as directed. Allow components to dry completely before storing or using the device again.
The facial trimmer is designed for precise grooming of areas such as the face and eyebrows. Gently glide the device over clean, dry skin and avoid pressing too firmly.
The CrystalGlow™ Magic Hair Eraser uses a crystal-like exfoliating surface to help remove hair through gentle friction against the skin. Use light pressure and follow the product's instructions. Avoid using it on irritated, broken, or sensitive skin.
The StepSpa™ Mat is designed to help exfoliate and cleanse the feet while you shower. Apply your preferred body wash and gently move your feet across the textured surface.
Orders & Shipping
Quick answers to the questions we hear most often about shipping and returns.
Orders are typically processed within 1–3 business days. Once your order has shipped, delivery times depend on the shipping carrier and destination. You'll receive tracking information by email once your order is on its way.
Yes. Once your order ships, we'll send a tracking confirmation to the email address provided at checkout. You can also use our Track Your Order page to check your order status.
We process orders as quickly as possible, so we may not be able to make changes or cancellations once an order has been processed. If you need to make a change, contact us as soon as possible at contact.loveavela@gmail.com.
We ship worldwide. Available shipping options and costs will be displayed at checkout.
Delivery times are estimates and can occasionally be affected by carrier delays, weather, customs, or other circumstances outside our control. If your package appears to be significantly delayed, contact us and we'll help you look into it.
First, check around your delivery location and with household members or neighbors. Sometimes carriers mark packages as delivered slightly before they actually arrive. If you still can't locate your package, contact the shipping carrier first and then reach out to us for assistance.
Shop With Confidence
Quick answers to the questions we hear most often about returns and refunds.
We offer a 30-day money-back guarantee on every order. If you're not happy, contact us for a full refund.
Contact us at contact.loveavela@gmail.com with your order number and reason for the return. We'll provide instructions for the next steps.
Our standard return window is 30 days, subject to the conditions outlined in our return policy.
Once your returned item has been received and inspected, we'll process your refund according to our refund policy. Your bank or payment provider may require additional time to post the refund to your account.
Contact us as soon as possible with your order number and photos of the damaged or defective product. We'll review the situation and help determine the appropriate next step.
Our 0-Day Happiness Guarantee is designed to give you extra confidence when trying Avela. If you're not satisfied with an eligible purchase, contact us within 30 days and we'll help you understand your available options under our guarantee.
A Secure, Simple Checkout
Quick answers to the questions we hear most often about completing your purchase.
We accept all major credit/debit cards. Available payment methods are displayed during checkout and may vary depending on your location and device.
Yes. Payments are processed through secure payment systems provided through Shopify and our payment partners. Avela does not receive or store your complete credit card information.
Your payment is generally processed when you place your order.
A payment can fail for several reasons, including incorrect billing information, insufficient funds, a declined card, or an issue with your payment provider. Check your information and try again, or contact your payment provider if the problem continues.
More Routine, More Savings
Quick answers to the questions we hear most often about Avela's specially selected bundles and offers.
Yes. Our products are available individually unless otherwise stated.
Yes. Selected products are available in specially priced bundles designed to help you build a complete routine while saving compared with purchasing the products separately.
Discount eligibility can vary by promotion. If a discount code cannot be combined with a bundle offer, the applicable terms will be displayed at checkout or with the promotion.
Generally, promotional codes cannot be combined unless the offer specifically states otherwise.
If a promotion qualifies you for a free gift, the gift will be included according to the terms of that promotion. Some offers may require you to add the qualifying item to your cart.
We'll continue adding helpful grooming and body-care tips to our website and email community. You can also subscribe to our emails for product tips, care advice, and Avela updates.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help.